Terms & Conditions

Last Updated: 25 march 2025

1. About the Website

Welcome to theicefacialexpert.com (the 'Website'). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the 'Products'). The Website provides this service by way of granting you access to the content on the Website (the 'Purchase Services').

The Website is operated by The Ice Facial Expert. Access to and use of the Website, or any of its associated Products or Services, is provided by The Ice Facial Expert. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

The Ice Facial Expert reserves the right to review and change any of the Terms by updating this page at its sole discretion. When The Ice Facial Expert updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

2. Acceptance of the Terms

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by The Ice Facial Expert in the user interface.

3. Registration to use the Purchase Services

In order to access the Purchase Services, you must first register as a user of the Website. As part of the registration process, or as part of your continued use of the Purchase Services, you may be required to provide personal information about yourself (such as identification or contact details), including:

·       Email address

·       Mailing address

·       Contact details

You warrant that any information you give to The Ice Facial Expert in the course of completing the registration process will always be accurate, correct and up to date.

Once you have completed the registration process, you will be a registered member of the Website ('Member') and agree to be bound by the Terms. As a Member you will be granted immediate access to the Purchase Services.

You may not use the Purchase Services and may not accept the Terms if:

·       you are not of legal age to form a binding contract with The Ice Facial Expert; or

·       you are a person barred from receiving the Purchase Services under the laws of Indonesia or other countries including the country in which you are resident or from which you use the Purchase Services.

4. Your obligations as a Member

As a Member, you agree to comply with the following:

·       You will use the Purchase Services only for purposes that are permitted by:

o   the Terms;

o   any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

·       You have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Purchase Services;

·       Any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify The Ice Facial Expert of any unauthorised use of your password or email address or any breach of security of which you have become aware;

·       Access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of The Ice Facial Expert providing the Purchase Services;

·       You will not use the Purchase Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;

·       You agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Purchase Services. Appropriate legal action will be taken by The Ice Facial Expert for any illegal or unauthorised use of the Website; and

·       You acknowledge and agree that any automated use of the Website or its Purchase Services is prohibited.

5. Purchase of Products and Returns Policy

In using the Purchase Services to purchase the Product through the Website, you will agree to the payment of the purchase price listed on the Website for the Product (the 'Purchase Price').

Payment of the Purchase Price may be made through Stripe (the 'Payment Gateway Provider')

In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers.

Following payment of the Purchase Price being confirmed by The Ice Facial Expert, you will be issued with a receipt to confirm that the payment has been received and The Ice Facial Expert may record your purchase details for future use.

The Ice Facial Expert may, at their sole discretion, provide a refund on the return of the Products within 14 days where the Product packaging is unopened and remains in a saleable condition. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to this clause.

6. Warranty

The Ice Facial Expert's Products come with guarantees that cannot be excluded under applicable consumer law. You are entitled to a replacement or refund for a major failure of the Product and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure (the 'Warranty').

You may make a claim under this clause (the 'Warranty Claim') for material defects and workmanship in the Products within 4 weeks from the date of purchase (the 'Warranty Period').

In order to make a Warranty Claim during the Warranty Period, you must provide proof of purchase to The Ice Facial Expert showing the date of purchase of the Products, provide a description of the Products and the price paid for the Products by sending written notice to The Ice Facial Expert at contact.theicefacialexpert@gmail.com.

Where the Warranty Claim is accepted then The Ice Facial Expert will, at its sole discretion, either repair or replace any defective Products or part thereof with a new or remanufactured equivalent during the Warranty Period at no charge to you for parts or labour. You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the Warranty Claim.

The Warranty shall be the sole and exclusive warranty granted by The Ice Facial Expert and shall be the sole and exclusive remedy available to you in addition to other rights and under a law in relation to the Products to which this warranty relates.

All implied warranties including the warranties of merchantability and fitness for use are limited to the Warranty Period.

The Warranty does not apply to any appearance of the supplied Products nor to the additional excluded items set forth below nor to any supplied Products where the exterior of which has been damaged or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction.

7. Copyright and Intellectual Property

The Website, the Purchase Services and all of the related products of The Ice Facial Expert are subject to copyright. The material on the Website is protected by copyright under the laws of Indonesia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the site content and compilation of the website (including text, graphics, logos, button icons, video images, audio clips and software) (the 'Content') are owned or controlled for these purposes, and are reserved by The Ice Facial Expert or its contributors.

The Ice Facial Expert retains all rights, title and interest in and to the Website and all related content. Nothing you do on or in relation to the Website will transfer to you:

·       the business name, trading name, domain name, trademark, industrial design, patent, registered design or copyright of The Ice Facial Expert; or

·       the right to use or exploit a business name, trading name, domain name, trademark or industrial design; or

·       a system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a system or process).

You may not, without the prior written permission of The Ice Facial Expert and the permission of any other relevant rights owners: broadcast, republish, upload to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Content or third party content for any purpose. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

8. Privacy

The Ice Facial Expert takes your privacy seriously and any information provided through your use of the Website and/or the Purchase Services are subject to The Ice Facial Expert's Privacy Policy.

9. General Disclaimer

You acknowledge that The Ice Facial Expert does not make any terms, guarantees, warranties, representations or conditions whatsoever regarding the Products other than provided for pursuant to these Terms.

The Ice Facial Expert will make every effort to ensure a Product is accurately depicted on the Website, however, you acknowledge that sizes, colours and packaging may differ from what is displayed on the Website.

Nothing in these Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Indonesian Consumer Law (or any liability under them) which by law may not be limited or excluded.

Subject to this clause, and to the extent permitted by law:

·       all terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms are excluded; and

·       The Ice Facial Expert will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Purchase Services or these Terms (including as a result of not being able to use the Purchase Services or the late supply of the Purchase Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

Use of the Website, the Purchase Services, and any of the products of The Ice Facial Expert is at your own risk. Everything on the Website, the Purchase Services, and the Products of The Ice Facial Expert are provided to you on an "as is" and "as available" basis, without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors of The Ice Facial Expert make any express or implied representation or warranty about its Content or any products or Purchase Services (including the products or Purchase Services of The Ice Facial Expert) referred to on the Website.

This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

·       failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

·       the accuracy, suitability or currency of any information on the Website, the Purchase Services, or any of its Content related products (including third party material and advertisements on the Website);

·       costs incurred as a result of you using the Website, the Purchase Services or any of the Products;

·       the Content or operation in respect to links which are provided for your convenience;

·       any failure to complete a transaction, or any loss arising from e-commerce transacted on the Website; or

·       any defamatory, threatening, offensive or unlawful conduct of third parties or publication of any materials relating to or constituting such conduct.

10. Limitation of Liability

The Ice Facial Expert's total liability arising out of or in connection with the Purchase Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the most recent Purchase Price paid by you under these Terms or where you have not paid the Purchase Price, then the total liability of The Ice Facial Expert is the resupply of information or Purchase Services to you.

You expressly understand and agree that The Ice Facial Expert, its affiliates, employees, agents, contributors, third party content providers and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability.

This includes, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

The Ice Facial Expert is not responsible or liable in any manner for any site content (including the Content and Third Party Content) posted on the Website or in connection with the Purchase Services, whether posted or caused by users of the Website of The Ice Facial Expert, by third parties or by any of the Purchase Services offered by The Ice Facial Expert.

11. Termination of Contract

The Terms will continue to apply until terminated by either you or by The Ice Facial Expert as set out below.

If you want to terminate the Terms, you may do so by:

·       notifying The Ice Facial Expert at any time; and

·       closing your accounts for all of the Purchase Services which you use, where The Ice Facial Expert has made this option available to you.

Your notice should be sent, in writing, to The Ice Facial Expert via the 'Contact Us' link on our homepage.

The Ice Facial Expert may at any time, terminate the Terms with you if:

·       you have breached any provision of the Terms or intend to breach any provision;

·       The Ice Facial Expert is required to do so by law;

·       the partner with whom The Ice Facial Expert offered the Purchase Services to you has terminated its relationship with The Ice Facial Expert or ceased to offer the Purchase Services to you;

·       The Ice Facial Expert is transitioning to no longer providing the Purchase Services to Users in the country in which you are resident or from which you use the service; or

·       the provision of the Purchase Services to you by The Ice Facial Expert is, in the opinion of The Ice Facial Expert, no longer commercially viable.

Subject to local applicable laws, The Ice Facial Expert reserves the right to discontinue or cancel your membership to the Website at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Purchase Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts The Ice Facial Expert's name or reputation or violates the rights of another party.

When the Terms come to an end, all of the legal rights, obligations and liabilities that you and The Ice Facial Expert have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely.

12. Indemnity

You agree to indemnify The Ice Facial Expert, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

·       all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with any Content you post through the Website;

·       any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so and any breach by you or your agents of these Terms; and/or

·       any breach of the Terms.

13. Dispute Resolution

Compulsory: If a dispute arises out of or relates to the Terms, neither party may commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

Notice: A party to the Terms claiming a dispute ('Dispute') has arisen must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

Resolution: On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties') must:

·       Within 14 days of the Notice endeavour in good faith to resolve the Dispute by negotiation or other agreed means;

·       If still unresolved after 14 days, agree upon a mediator or request that one be appointed by an independent mediation body;

·       Each party will bear their own costs and share mediation expenses equally;

·       Mediation will take place in Bali, Indonesia.

Confidentiality: All communications during this process are confidential and treated as “without prejudice.”

Termination of Mediation: If 2 weeks pass after the start of mediation and the dispute is unresolved, either Party may ask the mediator to terminate the mediation.

14. Venue and Jurisdiction

The Purchase Services offered by The Ice Facial Expert are operated from Indonesia. However, we sell and ship globally, with a primary market focus on the United States.

By using this website, you agree that any dispute arising from the use of our services will be subject to the jurisdiction of the courts in Bali, Indonesia and governed by Indonesian law.

15. Governing Law

The Terms are governed by the laws of Indonesia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed under those laws. We strive to resolve all issues amicably and prioritize customer satisfaction, regardless of location.

The Terms shall be binding to the benefit of the parties and their successors and assigns.

16. Independent Legal Advice

Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both having had the opportunity to obtain independent legal advice declare the Terms are not against public policy due to inequality or bargaining power or general restraint of trade.